Legal // Billing
Cancellation & Refund Policy
Effective: October 7, 2026
This policy forms part of the Gatekeeper Terms of Service. It applies to monthly self-service subscriptions purchased through Stripe.
1. Cancellation
Dashboard → Settings → Manage Billing opens Stripe’s customer portal for billing management. A cancellation made there stops future renewal when Stripe confirms it; paid access may continue through the end of the current billing period. Account deletion is different: Gatekeeper attempts to cancel the linked subscription immediately and ends account access after successful deletion. If deletion reports an error, contact us before assuming the account or subscription has been closed.
2. Free Trial
Starter includes a 7-day trial where offered at checkout. You may cancel before the trial ends to avoid the first subscription charge. Trial eligibility is limited to the offer presented at checkout and may not be available on every plan.
3. Refunds
Subscription fees are charged in advance and are non-refundable except where required by applicable law. We do not provide prorated refunds for unused time, unused tenant capacity, upstream-provider charges, or account suspension caused by a Terms violation. If you believe a charge was made in error, contact us within 14 days with the invoice number and account email; we will review it case by case.
4. Deleting Your Account
Dashboard → Settings → Delete Account attempts to cancel the linked Gatekeeper subscription immediately and remove your account and tenant configuration. Account deletion ends Gatekeeper access immediately when it completes successfully. If the action reports an error, contact us before assuming closure is complete. Historical usage and gateway logs are not immediately removed and follow the retention schedule in the Privacy Policy. Stripe retains its own customer and billing records under its policies and applicable requirements. Deleting a Gatekeeper account does not cancel or refund third-party API services you use through the gateway.
5. Contact
For billing help, cancellation assistance, or a charge review, email consulting.nextera@gmail.com. Please do not include payment-card details, passwords, API keys, or other secrets in your email.